Terms and conditions | Al Nin Hotel & Spa Livigno

To ensure a pleasant and transparent stay for all guests, the terms and conditions of Al Nin Hotel & Spa can be read below.

1. Company details

Company name: Heralc srl
Tax code: 92002830146
Registered office: Via Plan 21G, 23041 Livigno (SO), Italy
Email: info@alnin.it
Telephone: +39 0342 996714
Website: www.alnin.it

2. Object of the Service

Al Nin Hotel & Spa offers hotel accommodation services, including bed and breakfast, as well as a range of additional services:

Free Wi-Fi connection;
Private parking;
Ski storage and bike room;
Access to the indoor SPA, with wellness area, massages, treatments, fully equipped gym;
Use of the "Experioteka" experiential room for events, tastings, meetings and private parties.

3. Booking Policies

3.1 Booking Confirmation

The reservation is confirmed only after receiving a deposit equal to 30% of the total cost of the stay, payable by bank transfer or credit card. Confirmation will be sent by email.

3.2 Non-Refundable Offers

For some special offers or promotions (e.g. non-refundable discounted rates), payment of the full amount may be required at the time of booking. In such cases, no refund will be possible in the event of cancellation, modification or no-show.

3.3 Balance of the Stay

The balance of the stay must be paid upon arrival at the facility, unless otherwise agreed. We accept cash (within the limits of the law), credit/debit cards and advance bank transfer.

4. Cancellation, Modification, No-show and Early Departure Policies

4.1 Standard Cancellation

Up to 30 days prior to arrival: refund of the deposit or issuance of a voucher for the same amount, valid for 12 months;
From 29 days prior to arrival: penalty of 30% of the stay;
From 3 days before arrival: penalty of 50% of the stay;
In case of late cancellation: penalty of 100%;

Conditions may vary for low season periods or promotional offers; any exceptions will always be communicated at the time of booking.

4.2 Changes to the Booking

Requests for changes (e.g. change of dates, number of guests) are subject to availability, must be communicated in writing and do not guarantee that the original rate will be maintained. Changes communicated after the free cancellation deadline may be considered partial cancellations, with the application of the corresponding penalties.

4.3 No-show

In the event of a no-show, i.e. failure to arrive at the hotel without any communication from the guest by the scheduled arrival date, full payment for the stay will be required. If the booking requires non-refundable advance payment, the entire amount will be retained. The Management reserves the right to release the room from the following day, unless timely notification is received.

4.4 Early Departure

In the event of early departure from the booked dates, no refund will be given for nights not spent at the hotel. Even in the event of late arrival, full payment for the booked stay will be required.

5. Rules of the Stay

5.1 Check-in / Check-out

Check-in: from 2:30 p.m. to midnight and Check-out: by 10:30 a.m.

5.2 Tourist Tax

€ 3.50 per person per night for guests from the age of 16 for a maximum of 7 nights.

5.3 Pets

Our property is pet-friendly, but we only accept dogs. We are not equipped to accommodate other types of pets. We are happy to welcome dogs of any size, as long as they are well-behaved and notified at the time of booking.

Accommodation rules:

Daily cost: €20.00 per pet;
Pets are allowed in rooms and common areas, except for the breakfast room and wellness area (spa and gym), for health and safety reasons;
When possible, we provide a dedicated table in a separate area for breakfast. In this case, the dog must remain on a leash at all times and must stay under the table, without disturbing other guests.

Comfort and services for your four-legged friends:

Welcome kit for dogs upon arrival (snacks and small gift);
Water/food bowls and dog bed available in your room upon request;
Services available upon reservation: dog sitter, grooming and advice on pet-friendly walks or activities in the surrounding area.

Rules of conduct:

It is prohibited to allow animals on beds or furniture, or to allow them to sleep there. In the event of non-compliance (e.g. hair, stains, persistent odours), an extra cleaning fee starting from €50.00 will be charged;
Pets must be kept under control by their owners at all times and must not disturb other guests;
Owners are responsible for any damage to property or injury to persons caused by their pets.

NB: Not all rooms are suitable for pets. We recommend checking availability before booking.

5.4 General Rules of Conduct

No smoking indoors;
Respect for quiet hours at night (10 p.m.–8 a.m.);
Unregistered guests are not permitted;
Any damage will be charged to the customer responsible;

6. SPA and Wellness Area

The hotel's SPA area is designed to offer moments of relaxation and wellness in a welcoming and well-kept environment.

6.1 Pool Area (Ground Floor)

Access is permitted to all guests, including minors accompanied by an adult responsible for them;
Swimwear must be worn;
Children must be supervised by a parent or guardian at all times;
Respectful behaviour towards other guests is required, avoiding loud noises and noisy games.

6.2 Wellness Area (first floor) and Treatment Area (ground floor)

The wellness area on the first floor and the treatment area on the ground floor are reserved exclusively for guests aged 18 and over. They include the following services:

Sauna;
Turkish bath;
Outdoor hot tub;
Sensory showers;
Ice waterfall;
Relaxation area with herbal tea corner;
Massages and wellness treatments, by appointment and for a fee;
Zero Body Dry Floating bed;
Molecular Hydrogen Booster.

6.3 Rules of Use

The use of swimwear and a personal towel/sponge or one provided by the facility is mandatory;
Access to the SPA is prohibited under the influence of alcohol or drugs;
Punctuality is required for appointments: delays of more than 10 minutes may reduce the duration of the treatment;
Reservations are required for treatments, massages and exclusive access to the Wellness area on the first floor in the evening after 8 p.m.;
In case of cancellation of a treatment with less than 12 hours' notice, the full amount may be charged.

Please note: Management accepts no responsibility for damage caused by improper use of the wellness area or by physical conditions not reported in advance to the specialised staff.

6.4 Fitness Area (Gym)

Access is free for all guests and permitted from the age of 16 (accompanied if under 18).

Rules:

Wear clean trainers;
Bring your own towel or use one provided by the hotel;
After use, clean the equipment with the appropriate sanitising spray;
The use of equipment is prohibited in the presence of medical problems without authorisation;

The Management declines all responsibility in the event of accidents caused by improper use of the facilities or undeclared physical conditions.

7. ‘Experioteka’ Experience Room

Available upon reservation, the Experioteka room is a multifunctional space dedicated to:

Tastings of typical products and wines;
Guided food and wine activities;
Team building, workshops and business meetings;
Private parties and tailor-made events.

Regulations:

Reservations must be made at least 48 hours in advance;
Use may be subject to additional fees, depending on the type of event;
It is forbidden to bring in food or drinks from outside without authorisation;
Events must end by 11:30 p.m., unless otherwise approved;
The customer will be responsible for any damage or extraordinary cleaning.

Any specific requests (set-up, catering, equipment) must be agreed in advance.

8. Limitation of Liability

The Hotel is not liable for:

Loss, theft or damage to personal belongings;
Accidents caused by improper use of the facilities;
Temporary lack of services (e.g. electricity, water, internet) due to force majeure;
Delays or disruptions not directly attributable to the Hotel Management.

9. Privacy – GDPR

In accordance with EU Regulation 2016/679, the personal data provided is processed in a lawful, fair and transparent manner for purposes related to the booking and provision of the services requested.

Data processing is also carried out with the aid of IT tools for the following purposes:

1. To acquire and confirm your booking of accommodation and additional services, and to provide the services requested. As this processing is necessary for the definition of the contractual agreement and its subsequent implementation, the provision of data is mandatory. If you refuse to provide your personal data, the booking cannot be confirmed and the requested services cannot be provided. The processing will terminate after your departure, but some personal data may or must continue to be processed for the purposes and in the ways indicated in the following points;

2. To comply with the obligation set forth in the “Consolidated Law on Public Security” (Article 109 R.D. 18.6.1931 n. 773) which requires us to communicate to the Police Headquarters, for public safety purposes, the personal details of guests staying at the hotel in accordance with the procedures established by the Ministry of the Interior (Decree of 7 January 2013). The provision of data is mandatory, and in case of refusal to provide it, it will not be possible to stay at the hotel;

3. To comply with current administrative, accounting and tax obligations. For these purposes, processing is carried out without the need to obtain your consent. The data is processed by us and our representatives, and it is only disclosed externally in compliance with legal obligations. If you refuse to provide the data necessary for the above purposes, the requested services cannot be provided. The data acquired for these purposes is stored for the time required by the respective regulations (10 years, and even longer in the case of tax investigations);

4. To speed up registration procedures for future stays. For this purpose, after obtaining consent upon arrival at the facility, which can be revoked at any time, the data will be stored and used for future stays for the purposes mentioned above;

5. Send our promotional messages and updates on rates and offers. For this purpose, upon obtaining optional consent, which may be revoked at any time, the data will be stored and will not be disclosed to third parties.

The rights of the data subject:

The European Regulation recognises certain rights, including the right of access and rectification, or erasure or restriction or objection to processing, as well as the right to data portability, if and to the extent applicable (Articles 15 to 22 of EU Regulation No. 679 of 2016). Furthermore, it is possible to lodge a complaint with the supervisory authority, in accordance with the procedures laid down by current legislation.

To exercise these rights, please write to: info@alnin.it. The complete privacy policy is available on the website and at reception. For any further information, and to exercise your rights under the European Regulation, please contact:

Data controller: Heralc s.r.l Hotel
Data processor: Sharon Zini